Lalitha Raman, BE, Consona-Senior Technical Writer


Lalitha Raman, a TWB Alumni is currently working as a Senior Technical Writer (she started as a Documentation Engineer), Onyx Department in CRM Business Unit at Consona Software (India) Private Limited. She completed the TWB Fundamental Certification Program. After completing her B.E in Computer Science and Engineering she worked as a System Administrator in Oracle database administration for 7 years. Team TWB had the following chat with her.

Q – If you could trade places with any other person for a week, famous or not famous, living or dead, real or fictional with whom would it be?

A – Bill Gates!

Q – How would you explain a database in three sentences to your eight-year-old nephew?

A – A database is a box that can store any kind of information (for example, number of chocolates in the house or balance money in piggy bank). A database can be used to retrieve and manipulate the same information or new information at any time (for example, after a week or month). A database helps in preparing some useful reports such as, based on the stored information, it can tell if you are ready to go for a picnic. I mean, whether you have all the things at home that are required for a picnic.

Q – What are the first three things you did on the first day at work?

A – Met my team which at that time comprised of developers and testing engineers. Prepared my brief introduction which was sent to my team via an e-mail message. Read the new hire documents and checked various intranet connections.

Q – Is there any particular style you follow in your writing?

A – I follow Microsoft Manual of Style for Technical Publications (MSTP).

Q – How do you get inspired and what keeps you motivated to write?

A – My key source of inspiration in technical writing is my manager in the United States. He has been in the field of technical writing for more than 10 years. I get motivated by my interest in technical writing and my managers constant encouragement and support.

Q – Is there any particular to-do-list to follow to become a successful technical writer?

A – In my opinion the to-do-list for anyone to become successful (not only technical writer) are:

Take a profession that you enjoy or start enjoying your profession.

You cannot be successful without being passionate about your work.

Be very sincere. Be patient. Have a strong will power to achieve something.

Be punctual and good at time management. Always schedule your work and prepare notes before and after meetings.

Never look down upon any job. Many times you might have to do things not of your liking or choice. Also, nothing comes easy in life.

Always participate in team activities. This helps in building good relationships between team members and also shows your presence.

Highlight your achievement through proper channel.

Q – How does your job as technical writer influence your life? Do you feel that you see things around you differently?

A – My job has definitely changed things around me. I am easily able to correct English grammar and writing styles which in turn gives me more confidence. My team members seek my help for writing documents and e-mail messages.