Hyacinth Augustine, BSc, Alcatel Lucent-Information Developer


Hyacinth Augustine, a TWB Alumni is a graduate from the science discipline. After her graduation she worked at Progeon as a Senior Process Executive. Simultaneously she enrolled for the TWB Fundamental Certification Program and completed it successfully in October 2006. While completing the course she got selected to work at IBM as Technical Editor. She then moved on to being an Information Developer and was assigned to various projects. After completing her stint at IBM for 1.5 years, Hyacinth today works at Alcatel-Lucent as Information Developer in the IDCC department. Read on to know more about Hyacinth

What is your favorite book/movie?

Windmills of the Gods  

How would your friends describe you?

Approachable and friendly

What is your professional role at the moment?

For every release of a product, all the new features for the release are provided to the Documentation team. I analyze the features assigned to me for documentation impacts. Some features are internal to the organization and do not have to be a part of customer documentation. If the feature does have a documentation impact, then I gather relevant information from reference documents provided by the Technical team. I make sure that only that information which will be relevant for the customer will go into the documentation. I then re-write and edit them to technical writing standards and send it to the technical approvers for a review. Once I receive the review comments, incorporate them and then do a Build using the production interface to create PDF and HTML of the documents. 

What influenced your choice of career?

I had a flair for writing starting from college days and I have contributed couple of articles for my college magazines. So, when I heard about Technical Writing from the Education Times, (TWB advertisement) I got a little curious to know what kind of writing it was. So, did some homework about the career prospects of Technical Writing and then decided that I wanted to pursue it as a career. That landed me in TWB for the Aug 2006 batch.

Do you have a role model? Name?

I admire Sheila Dixit and A.R.Rahman.

What are your professional achievements?

I always wanted to be a part of the IT industry though I was a Science graduate. This profession has helped me realize my dream to be a part of the IT industry.

What are the new tools you learnt when you joined the company you are working for?

Epic Editor, Internal Content Management System, Internal Production Interface, Rational Clearcase

Where do you see yourself in 5 years?

To be an expert in Technical Communication

What do you like most about your current position?

Constant interaction with Developers and Test Engineers around the globe. I get to learn new things every day from their way of working.

What are the different kinds of documents have you worked on?

I have worked on the different documents pertaining to a product like Configuration management, Security management, User Interface, Technical Description and so on.