Ambuj Lal, BTECH, Netapp-Information Engineer


Ambuj Lal, a TWB Alumni is currently working as an Information Engineer in the Storage Management and Application Integration Department at NetApp. He graduated as a B.Tech in Electronics and Instrumentation Engineering and has a PG Diploma in Embedded Systems Design. Prior to joining the TWB Fundamental Certification Program he worked as a Research Associate at IIT Kanpur and then as a Development Engineer for 1 year. Following is an excerpt of a chat TWB had with him.

Q – How would you describe yourself in three words?

A – Focused, patient, and a go-getter.

Q – What domains have you worked on?

A – Storage and networking.

Q – What are the new tools you learnt when you joined NetApp?

A – FrameMaker, xMetal, Content Management System (CMS) tool, DreamWeaver, AuthorAssistant, and internal BUG tracking tools.

Q – What advice would you give to someone just entering the field of technical communication?

A – As a fresher we are not expecting that you would know everything. Just stick to basics and completely know what you claim in your resume. Also, be honest during your interview.

Q – What has been the most challenging experience (professionally) to date?

A – I found writing a new guide from the scratch, especially when the Development and QA teams are spread across the globe, most challenging. In my case the teams were spread across US and Germany. Also, converting the existing documents to DITA style of writing architecture has been a challenge and a fulfilling experience.

Q – How does your job as a technical writer influence your life? Do you feel that you see things around you differently?

A – Yes, to a great extent. I like to keep things very simple and always try to know the reason for things happening around me :)

Q – How did the TWB Fundamental training help you?

A – In the end it all boils down to basics. If the fundamentals are strong, you can sail through anything.

Q – Where do you see yourself in 5 years from now?

A – Growing more in the technical side of technical writing. The other option could be climbing the management ladder! Honestly I have not decided yet; I am taking things as they unfold.